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DANA deposit and withdrawal

DANA is one of our most widely used payment methods on puzzles, especially for users in Jakarta, Surabaya, and Bandung. To deposit using DANA, navigate to the "Deposit" section, select DANA from the payment list, enter your desired amount (typical range: our welcome offer to our welcome offer), and confirm. The system generates a DANA payment link; click it and authenticate within your DANA app. Confirmation arrives in subject to verification. Once credited, your balance appears instantly in your account and you can play immediately. For withdrawals, visit "Withdraw", select DANA, confirm your registered DANA phone number, and enter the amount. The process reverses the deposit flow: puzzles sends funds to your DANA wallet, and they settle within subject to verification. No fees are charged by puzzles; DANA itself may apply nominal processing costs depending on your account tier. Keep your DANA app updated to ensure smooth transactions, and always verify the amount before confirming payment.

OVO and GoPay usage

OVO and GoPay are popular e-wallet options across Indonesia, with strong coverage in Medan, Bandung, and major cities. Both follow the same deposit and withdrawal flow as DANA on puzzles. After selecting OVO or GoPay at the payment screen, you enter the amount and are redirected to authenticate within your OVO or GoPay app. The transaction completes in subject to verification, depending on app refresh speed and network conditions. One key difference: your OVO or GoPay account must have sufficient balance or linked bank account before the payment attempts to process. If the transaction fails, verify your e-wallet balance and retry. Withdrawals to OVO or GoPay take subject to verification; funds land directly in your registered phone number's wallet. Both platforms integrate with puzzles' KYC system, so if your account is marked for verification, the payment provider may request additional identity confirmation. Linking multiple payment methods to your puzzles account is permitted, giving you flexibility across different e-wallets and reducing dependency on a single provider.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) offer an alternative for users who prefer traditional banking channels. When you select a bank VA on puzzles, the system assigns you a unique account number tied to your puzzles account. You then transfer funds from your personal bank account to this puzzles-generated VA using your bank's mobile app or ATM. The system monitors the VA and credits your puzzles balance within subject to verification of confirmation. BCA, Mandiri, BRI, and BNI VAs all operate identically on puzzles; your choice depends on where you hold a personal account. One advantage: bank transfers often carry higher limits (up to our welcome offer per transaction), suitable for larger deposits. For withdrawals, puzzles transfers funds back to the same bank account you deposited from, ensuring a clean audit trail. Withdrawal processing takes subject to verification depending on inter-bank clearing times. Virtual accounts remain active as long as your puzzles account is open; you can reuse the same VA for multiple deposits. Bank VAs do not charge extra fees on puzzles, though your bank may charge a small domestic transfer fee (typically our welcome offer–10,000).

Fees, limits and verification

puzzles charges no deposit or withdrawal fees; all transaction costs are borne by the payment provider or your bank, if any. Deposit minimums are typically our welcome offer across DANA, OVO, GoPay, ShopeePay, and LinkAja; bank VAs may have slightly higher minimums (our welcome offer). Maximum deposit per transaction ranges from our welcome offer to our welcome offer depending on your payment method and account tier. Withdrawal minimums are usually our welcome offer; maximum daily withdrawals depend on your verification status. New accounts have lower withdrawal caps (e.g., our welcome offer per day) until KYC verification is complete. Verification requires a valid ID (passport, national ID, or driver's licence) and proof of address (recent utility bill or bank statement). The process completes within one hour during business hours. Once verified, your limits increase significantly, allowing for larger deposits and daily withdrawal sums. Limits may also increase with your loyalty tier: higher tiers enjoy faster payouts and higher transaction ceilings. Always review your account's current limits and tier status in the "Account Settings" section before attempting a large transaction.

Resolving a stalled transaction

If your deposit does not credit within the expected window (e.g., subject to verification for DANA), first check your puzzles transaction history and your e-wallet or bank app to confirm whether the payment went through on the payment provider's end. If the payment was deducted from your DANA, OVO, or bank account but your puzzles balance did not increase, contact our support team immediately with your transaction reference number (found in your payment history). puzzles support will investigate with the payment provider and reissue the credit within two hours in most cases. For withdrawals that are delayed longer than the stated window (e.g., beyond subject to verification), check your bank app or e-wallet to see if the funds arrived without notification, or contact support with your withdrawal request ID. Payment delays sometimes occur during high-traffic periods (Idul Fitri, Idul Adha, or major football finals like Piala AFF); we recommend allowing extra buffer time during these holidays. If a withdrawal is marked "Under Review" in your account, it typically indicates our compliance team is verifying the transaction against account activity patterns; this can take 24 to 48 hours. Stay in contact with support during this period and provide any requested documentation promptly to expedite resolution.