puzzles Casino & Sportsbook Service Notice
We at puzzles operate an online gaming and sportsbook platform available only in jurisdictions where local law permits such services. This legal notice clarifies where puzzles operates, who may access our services, and your obligations as a user.
We do not hold a gaming license in any single jurisdiction. Instead, we are a platform operator that partners with licensed game providers (Evolution Gaming for live dealer, official sports bodies for sportsbook results, certified RNG operators for slots). Our responsibility is to ensure transparent access to these services where legally permitted and to protect your account security and data privacy.
This page sets out the jurisdictional boundaries of our service, your eligibility to use puzzles, and how we handle legal inquiries. Read it carefully before accessing our platform.
Service Availability and Jurisdiction
Where puzzles Operates
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. The list of supported jurisdictions changes periodically as local laws evolve. If you are unsure whether puzzles is legal in your location, you are responsible for verifying this before accessing our platform.
We serve users across Southeast Asia where permitted, including in regions covering Jakarta, Surabaya, Bandung, and Medan. However, availability is not a guarantee of legality in your specific location. Local laws vary significantly, and a jurisdiction's stance on online gaming may differ from puzzles's service area.
User Responsibility for Jurisdiction Compliance
Users are responsible for verifying that access and use of puzzles comply with the laws of their own jurisdiction. We cannot provide legal advice on whether puzzles is available or legal where you live. If you access puzzles from a location where online wagering is prohibited by local law, we cannot be held liable for your choice to proceed, and we reserve the right to close your account if we discover such access.
If your jurisdiction's law changes, or if you relocate to a restricted jurisdiction, you must stop using puzzles immediately. Continued access in violation of local law is your responsibility and may result in account suspension or closure.
Account Eligibility
To open an account on puzzles, you must be of legal age in your jurisdiction—typically 18 or older, though some jurisdictions may impose higher age requirements. You must provide truthful information during registration, including your full name, date of birth, email, and phone number. False information disqualifies you from using puzzles and may result in permanent account closure.
You represent and warrant that you are accessing puzzles from a location where our services are legally available. By opening an account, you confirm that you have verified this independently and that your use of puzzles complies with your local law.
No Guarantees of Service in Any Specific Country
We do not claim to be licensed in Indonesia, Singapore, Malaysia, Philippines, Thailand, or any other country. We are a platform operator, not a licensed casino or sportsbook operator. Our games and sportsbook outcomes come from licensed third-party providers.
We do not use language in our marketing or terms that implies licensed operation in any jurisdiction (for example, we do not state "Licensed in Indonesia" or "Approved by [government body]"). Such language would be false. We operate under the principle that users in supported jurisdictions may lawfully access our platform, but this is not the same as puzzles holding a license.
Legal Inquiries and Data Protection
How We Handle Legal Requests
If a government agency, regulator, or law-enforcement authority in your jurisdiction issues a formal legal request (subpoena, court order, regulatory notice) regarding your account, we respond in accordance with applicable law. We may disclose your account information, transaction history, and other data as required by the request.
We do not proactively monitor or enforce local gambling laws on behalf of any government. However, if we become aware that a user is accessing puzzles from a prohibited jurisdiction, we may close the account and report the matter to relevant authorities if legally required to do so.
Data Privacy and Retention
We retain your personal data (name, email, phone, ID documents, payment details, transaction history) for as long as your account is active and for a minimum of seven years after closure, as required by anti-money-laundering regulations and financial compliance rules. We store this data securely using encryption and access controls.
For full details on how we collect, use, and protect your data, refer to our Privacy PolicyYou may request a copy of your data or ask for certain information to be deleted by contacting our support team, subject to legal retention requirements.
At puzzles, we operate transparently: we do not claim licenses we do not hold, and we place responsibility on users to verify their own jurisdiction compliance.
Contact for Legal Matters
If you have legal questions about puzzles or wish to serve a legal notice, contact our compliance department via email. Please include your account email, the nature of your inquiry, and any relevant documentation (court order, government notice, etc.).
We respond to legal inquiries within a reasonable timeframe as required by law. We do not respond to informal complaints or regulatory inquiries via live chat; formal legal matters must be submitted in writing with proper documentation.
Amendments to This Notice
This legal notice may be updated from time to time to reflect changes in our service area, operational practices, or legal requirements. We will notify you of material changes via email. If you disagree with an update, you have the right to close your account. Continued use of puzzles after an update takes effect constitutes acceptance of the revised notice.
For questions about this notice or our policies regarding jurisdiction and legal compliance, contact our support team. They can provide clarification on the jurisdictional status of puzzles in your location and direct you to relevant policy documents. Our services are available only where local law permits—verify your own compliance before using puzzles.