puzzlesTerms of Use

When you access puzzles on your Android phone, iOS browser, or desktop, you agree to the terms we've set out here. These terms cover account opening, deposits and withdrawals, bonus eligibility, dispute resolution, and the jurisdiction limits on our services.

We've written these terms in plain language rather than dense legal prose. They reflect how we actually operate: what we require from you, what you can expect from us, and what happens if something goes wrong. Reading through them takes subject to verification and gives you a clear picture of your rights and obligations on puzzles.

This page sets out the core principles. If you have specific questions after reading, our support team can clarify further.

How Our Terms Work

Jurisdiction and Service Availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access puzzles from a location where such services are illegal, we cannot be held liable for your choice to proceed.

We operate under the understanding that users in supported jurisdictions—including parts of Southeast Asia—may lawfully access our platform. We do not knowingly service users in restricted regions, and we reserve the right to close accounts found in violation of local restrictions.

Account Opening and Eligibility

To open an account on puzzles, you must be of legal age in your jurisdiction and provide truthful information during registration. We require an email address, a mobile phone number, and basic identity details. For certain transactions (larger deposits, first withdrawal), we ask for additional verification: a government-issued ID, a residential address proof, or a bank statement.

We perform these checks to comply with anti-money-laundering rules and to protect both you and puzzles. If your verification documents are incomplete or inconsistent with your account data, we may suspend your account pending clarification. This is not a penalty—it's a standard compliance step.

You agree not to open multiple accounts or share your account login with others. If we detect duplicate accounts or account sharing, we close all associated accounts and forfeit any balance. We monitor for suspicious activity patterns and reserve the right to freeze an account while we investigate.

Deposits and Our Payment Partners

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment method has its own terms set by the payment provider—not by us. If mobile banking, for instance, temporarily blocks transactions, that's a local payment issue, and we have limited ability to override it. We recommend maintaining backup payment methods.

Deposits to puzzles are processed by our payment partner and sync to your account within minutes under normal circumstances. If a deposit doesn't appear within an hour, contact our support team with your transaction ID. We'll investigate with the payment provider and credit your account if the money reached us but failed to post.

We do not charge deposit fees, though some payment providers (like certain banks) may charge small transfer fees on their side. These are not our fees; we pass funds through unchanged.

Withdrawals and Settlement

You can withdraw your balance to the same payment method you used to deposit. If you deposited via mobile banking, we withdraw back to local payment (minus any pending bets or holds). Bank transfers (online payment, e-wallet, mobile banking, local payment) return to the account number you registered with.

Withdrawal processing is subject to verification windows: we may hold a withdrawal for up to 48 hours while we confirm your account status and check for fraud. This protects both you and puzzles. Once cleared, the money transfers to your bank or wallet and should arrive within the timeframe set by that provider (usually 1–5 business days).

You cannot withdraw funds tied to pending bets or bonus conditions. If you've met a bonus playthrough requirement and have unsettled wagers, those bets must settle first. Only then can you withdraw the resulting balance.

Bonuses and Promotional Terms on puzzles

We occasionally offer bonuses on deposits or special promotions tied to events (Idul Fitri, Idul Adha, Liga 1 seasons, Piala Indonesia). Each promotion comes with specific terms: a minimum deposit, a playthrough requirement (the number of times you must wager the bonus before you can withdraw it), and eligible game types. We publish these terms in the Promotions section on puzzles.

Bonuses are credited automatically once you meet the deposit condition. They sit in a "bonus balance" separate from your cash balance. You must wager the bonus (plus any winnings from it) according to the stated multiplier before converting it to cash. If you try to withdraw before meeting the playthrough, the bonus forfeits.

Some games (like certain live-dealer tables) contribute less toward playthrough than others. We disclose contribution percentages in the promotion details. Read these carefully to understand how your wagers count toward the requirement.